iTunes error 0xe8000015 is one of the common problems encountered by users when they try to connect their iPhone to their system by using iTunes. This error code comes up with an error message reading “iTunes could not connect to this iPhone because an unknown error occurred ( 0xe8000015).”
Generally, if the USB device drivers are damaged or corrupted then you can come across this error code. Another reason for the appearance of this error code is if the iTunes application has not been updated. Sometimes, if the iPhone configurations are missing or damaged then also this error code appears on the device.
If you are also currently facing this problem then you are in the right place. Here, in this article, we will look at all the possible workarounds which can help you to get rid of this particular problem.
Different Methods to Resolve iTunes Error 0xe8000015
In this section, we are going to discuss all the solutions for the iTunes error code 0xe8000015. It will be best if you know what exactly is causing the error in the first place because then you’ll also know which fix to apply. However, if you’re not aware of the reason, then do not panic. Following the methods given below, one by one will definitely help you resolve the issue on your device.
Method 1 – Checking the SIM card
If the SIM card is not inserted correctly or damaged, then the iPhone will decline to connect it properly and result in this error code on the screen. So, at first, you have to disconnect or take out the SIM card from iPhone and then insert it again, correctly. Ensure that the SIM card is perfectly inserted on the SIM card slot. After doing this, start the iPhone and then check if the error code still appears or not.
Method 2 – Uninstall the USB Drivers and Install It Again
If the SIM card works properly but the issue still shows up, then it might be a problem with the USB drivers on the system. When you try to connect the iPhone to iTunes, the system’s USB drivers perform the principal role in connecting the two. If somehow the iPhone drivers are corrupted, damaged or not properly installed then you might get this error message on the system. So, you need uninstall the USB drivers and reinstall it. To do so, follow the steps below carefully:
At first, hold the Windows Home button and R key together to launch the Run dialog box. Type devmgmt.msc and then hit the Enter key or select the OK option.
When the Device Manager window opens, go to the left panel and locate the Universal Serial Bus Controllers(USB). Select it to expand.
In that section, right click on the Driver that you are using and then click on the Uninstall button to remove it.
After removing the driver, you should install it again. To do so, go to the Device Manager window, right click on any blank space and then select the ‘Scan for hardware changes’ button. Now, the system will start scanning to find the default driver and then properly install it.
Once you are done with these steps, reboot the system and then try to connect it. After doing this, check if the problem has been eliminated or not. If you find this issue again reappearing, then you need to move to the next fix.
Method 3 – Update the iTunes
If you are using an older version of iTunes, then you may receive the iTunes error code 0xe8000015. Sometimes, updating iTunes can solve several issues that you face on the system. So, you must update iTunes in order to fix this problem. The following steps will help you:
Firstly, open the iTunes application by double-clicking on the iTunes icon on the screen. If you do not find the iTunes icon on the screen, then go to the Search Panel, type iTunes and then hit the Enter button.
When the iTunes window opens, go to the Help section to open the menu list and then click on the Check for Updates button to check whether any updates are available or not.
If yes, then select the Download iTunes button to start the downloading process. After completing the downloading process, install it and then check if the error code still appears or not.
Method 4 – Restore the iPhone
Restoring the iPhone is a feasible way to can fix the iTunes error 0xe8000015 on the device. If you do not know how you can you do this, then follow the steps which are instructed below:
First of all, press and hold the Power key and use the sliding bar to switch Off the iPhone. After switching Off, connect the iPhone to your PC and then launch iTunes on the system.
Next, press and hold the Power key and Home button on the iPhone and then you will see the iTunes restoration message will appear on the system. Now, select the Restore button. You need to follow the onscreen instructions carefully to finish the restoration process.
Once the restore process is complete, try to connect your iPhone to your PC and check if it connects correctly without any hassle.
Method 5 – Turn Off or Deactivate Restriction on iPhone
If you have a restriction on the iPhone, then you can face this problem on the device. Sometimes, if it is turned On then the iPhone cannot access to the iTunes. So, you need to turn it Off. To disable it, follow these instructions:
Firstly, open the Settings window. From that window, tap on the General tab. In the General section, scroll down the page and find the Restrictions, tap on it.
When the Restrictions section opens, tap on the Disable Restrictions button to turn it Off. After turning it off, check whether the problem still shows up or not.
Method 6 – Remove the Lockdown Folder
It is a secure and hidden folder which is created at the same time when iTunes is placed on the system. In this folder, the iTunes reserves the temporary information which it collects from updating and syncing the device. So, you need to remove the lockdown folder. Go through these steps:
Launch the Run box by pressing the Win + R keys. Type %ProgramData% and then hit the Enter button or click on the OK option.
When the Program Files window opens, find Apple, double click on it. In the Apple folder, scroll down the page and locate the Lockdown file, right click on it. After that, click on the Delete button to remove it.
We hope that the above-mentioned methods are helpful to eliminate the iTunes error 0xe8000015. Go through the article and execute the methods exactly as mentioned to get the best results. If however, the methods seem to too complicated to apply by yourself, or the methods do not work, then it implies some more serious problem with your device. In such cases, you can get in touch a technical expert to overcome the situation.