Category Archives: Mac Technical Support

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22Jun/19

How To Unfreeze A Mac Computer: A Comprehensive Guide

Mac users often find that their system or some particular program have become unresponsive. Usually, it happens after a colorful spinning wheel appears on the screen of the system. After that, the system stops responding. 

There are several causes behind this issue. The principal reason for an unresponsive Mac computer might be an application glitch. If there are any problems with the memory or hard drive of the computer, then it might also be the reason behind this issue. 

When this issue arises, users become unable to use the Mac computer properly. If you are also stuck on the same issue and unaware of how to unfreeze a Mac computer, then nothing to get worried about. 

Here in this post, you will know some amazing hacks which can help you to unfreeze the Mac computer. Hence, you are advised to go through this guide thoroughly and apply the fixes to unfreeze your Mac and resume your precious work on it. 

How to Fix a Frozen Mac Computer? 

Mac computer freezes in different situations. Let’s have a look at the points explained below. 

Unresponsive Application

If your Mac is not responding due to any specific application, then you should perform the steps below. 

Step 1

First, navigate to the ‘Apple’ menu. Then, choose the ‘Force Quit’ option from the next window. Or if you prefer, you can also hold down the ‘escape’, ‘option’, and ‘command’ buttons simultaneously from the keyboard. If the system is still not responding, proceed with the next step.  

Step 2

Now, highlight the app that is not responding. Tap on the ‘Force Quit’ option. If the unresponsive app is ‘Finder’, then you need to tap on the ‘Relaunch’ option instead of the ‘Force Quit’ option. It may take a few seconds to quit the app.   

Step 3: 

You should repeat the same process until all the unresponsive apps are quitted. Wait for a few seconds. After that, you should try to relaunch the applications to check if the problem has been fixed.

Unresponsive Computer

If your entire system is not responding, then you should have a glance at the steps provided below. 

Step 1

At first, navigate to the ‘Apple’ menu. Then, choose the ‘Restart’ option from the ‘Apple’ menu. If the system is not responding or if you are not able to move the cursor to the ‘Apple’ menu, then you should perform a force restart of your Mac.  

Step 2 

Now, press and hold the ‘Power’ button until the Mac shuts off.

Step 3

You need to press the ‘Power’ button to turn on the Mac computer. If the system is still not responding to the Power button or if the system freezes again after performing the restart, then you have to reset the System Management Controller by following the steps stated below. 

How to Reset the System Management Controller? 

Step 1: 

First, you need to turn the computer off.  

Step 2

Now, you should connect the power adapter cable with the computer. Then, you should plug in the other end of the cable into the power outlet.

Step 3 

Press the ‘Shift’, ‘Option’, and ‘Control’ keys simultaneously from the keyboard and hold them for at least 10 seconds. Then, you should release the keys at the same time.

Step 4: 

After that, hold the ‘Power’ button until the Mac computer turns on.

Now, you should check whether the issue has been resolved or not. 

Final Recommendation

In this post, we have described some possible methods to unfreeze a Mac computer. It is our hope that if you properly implement the above methods in their mentioned order, then it will surely assist you to ease up your pain. 

If you face any kinds of trouble while performing the above methods, then you should connect with a tech expert. In addition, you can also share your doubts and valuable feedback through the comment section given at the end of this guide. 

09Jan/18
Fix Outlook Error Code 17897

How To Fix OutLook Error Code 17897 in Mac?

The aforementioned error code usually executes when users are trying to send email from Outlook for Mac 2011 which is results in server authentication problem. if users are sending or even if they are receiving emails with similar authentication details then, most probably the issue may be with the outlook database (*.olm) file as it has suffered from corrupting issues. So, here it is necessary for users to Fix OutLook Error Code 17897 in Mac with proper explanation. All the below steps are explained by Mac Remote Support technical team that are quite easy for users to understand. Also, users can easily repair the OLM file to fix up the error code faster. But, if users are unable to repair the OLM file then, they should consider below steps to fix the problems.

Fix Outlook Error Code 17897 in Mac

Steps to Fix OutLook Error Code 17897 in Mac

Step 1: Verification of the Account Settings

If users have recently configured their Outlook on Mac then, do ensure that all of the configuration settings are completely accurate. However, if your authentication process is accurate then, users should proceed to the next step to overcome the issue.

Step 2: Resetting the Authentication Mode

If your account settings are appropriate then, follow proper guidelines to toggle off and on the server authentication. To do this, follow below instructions guided by Mac Support technical experts.

  • Open the Outlook for Mac 2011 and click the “Tools” menu.
  • Now, choose the ‘Accounts” option as well as your email account and click the ‘More Options’ button which is just below the ‘Outgoing Server’ option.
  • If the Authentication icon is visible then, one needs to set it to ‘None’ mode and then, tap the drop-down list to select the ‘Use Incoming Server Info’. Tap the “OK”.
  • Alternatively, if the Authentication is set to Use Incoming Server Info, then click the drop-down list and select the “None” icon. Click OK.
  • If in case, the Incoming server is entirely different then, it is advised to specify your username as well as password for working with the “Outgoing mail server”.
  • Click the “OK’ icon now
  • At last, for better results, users are advised to send a test mail to have a proper check whether the issue has been resolved or not.
Related Blog: How to Fix Mac Error Code 8072 ?

Step 3: Change the SMTP Port

  • Open the “MS Outlook” and perform all the below guidelines below:
  • Click the “Tools” menu and then, choose the ‘Accounts’ icon.
  • Choose the account and then, click to have a proper check on the ‘check-box Override default port” which is located just below the ‘Outgoing server’.
  • Type an accurate port number.
  • Now, have a proper check on the check-box by working with the “SSL’ to connect
  • Exit from the window and then, re-launch the Outlook.
  • Try to send a test mail to have proper check whether the issue is solved or not.

Mac Technical Support Number

Connect to Our Technical Team at Mac Customer Care Service for Proactive Replies to issues

Get connected to our technical team at Mac Customer Care Support  +1-855-242-5902 for world-class support solutions delivered by a talented team of expert team. We are available 24 hours to assist users in fixing up all types of issues with the right choice of solution. Call us anytime and get your problems solved out completely.

14Jun/17

How to Fix Mac issues by using Activity Monitor

Expert professionals have introduced a new tool to troubleshoot Mac issues and here the blog will guide users to fix Mac issues by using Activity Monitor. As it is seen that no matter how hard we try to keep ourselves aloof from Mac device issues, some or the other way we get trapped in these technical device problems without even knowing. At times, it is seen that your system can dangerously slow down by leaving you frustrated while working on it. Let’s go ahead and concentrate on few tips now to fix the issue.

Steps to Fix Mac issues by using Activity Monitor

Fix-Mac-issues-by-using-Activity-Monitor

Step 1: Access the Utility Folder

• Navigate to the “application folder” first to get access to “utility folder”

Step 2: Activity Monitor

• Next, just double click on “activity monitor”

Step 3: Working with the “Five Tab” Lists

• An app with a list of five tabs and list of entries will change within small amount of time. List of five tabs namely CPU tab, MEMORY tab, ENERGY tab, DISK and NETWORK tab.

Description of “FIVE TAB” lists

• The CPU tab

It signifies that the Mac processor is working fine by letting users know about which all apps are responding faster

• The Memory tab

This tab makes users aware of how what is the amount of RAM being used by the app. It further allows users to choose the most RAM-HUNGRY app and if the device is responding slow then, it permits users to quite working with it

• The Energy Tab

Defines which all apps are using the maximum power

• The Disk Tab

The disk tab informs users about the amount of data being written or read from the Mac drive. This counts as essential information if users are working on servers and further there is a need to keep a proper check input as well as output results.

• The Network Tab

A kind of tab which shows the actual amount of data being entered and how much data is leaving the Mac device over network interfaces for active as well as processing apps.

Apple-Technical-SupportFor further queries of Mac issues we encourage users to get in touch at Mac Customer Support +1-855-242-5902 team and get all your problems resolved instantly.

05Jun/17

MacBook White Screen? How to Easily Fix White Screen on a Mac

If you are affected the problem MacBook White Screen or you want to Fix White Screen on a Mac problem? Then don’t worry about it, you can very easily solve this issue. You can get in touch with our Mac technical experts to fix it immediately.

Here are Steps to Fix White Screen on a Mac

Fix-White-Screen-on-a-Mac

Step 1:- Run SFC/Scan Now Command

• Right-click on Start Menu button and open Command Prompt (Admin)
• Enter the following line and press Enter: sfc/scan now
• Wait until the scan is finished (since the scan is deep, it could last for a while)
• Restart your computer and see if white screen still appears

Step 2:- Scan for Malware and Other Malicious Software

Users who confronted the white screen blunder in Windows frequently said that some sort of vindictive programming created this issue. Apparently, malignant programming begins alongside Windows and it makes your show go totally white. To wipe out this spyware or malware from your framework introduce some outsider against malware programming and output your PC. In the event that it finds the suspicious programming, it will expel it from your PC and you’ll have the capacity to utilize it regularly.

Step 3:-Reboot into Safe Mode

You can simply reboot into Safe Mode on the Mac with a properly timed shift key press. Reboot the Mac as usual, then immediately hold down the SHIFT key, release the SHIFT key when you see the Apple logo and progress bar

Step 4:-Reboot and Repair Disk

The users should try to repair the boot disk through Disk Utility by entering into Recovery Mode, which are following:-

• Reboot the Mac and hold down Command+R to boot into Recovery Mode
• Choose “Disk Utility” from the list of options at the Utilities screen
• Select the hard drive and then go to the “First Aid” tab and choose to run

First Aid and Repair The Mac Drive

If you are still having issues on your PC, then you need connect with our MAC customer support team. Our experienced and qualified Mac technical support professional will help to solve your White Screen on a Mac issues with the best resolution in an instant way. Our Apple customer care professionals are available 24×7 for your help.

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14Apr/17
Mac PC Games Support

How to Play PC Games on Mac Computer

A Manual Guide To Play PC Games on Mac Computer

As compared to Macintosh (Mac) computers, it is often seen that Windows computers contain quite advanced and accelerated graphics as well as audio features that have full ability to enhance the gaming performance for users. People who enjoy computer games, and want to play these PC games on their Mac systems but are only available for Windows computers, then they are advised create a Windows partition on the Mac system by using Boot Camp process. A Boot Camp is a type of application which allows users to run Microsoft Windows on an exact partition on the Mac system as studied by a team of Mac Technical support professionals. They still will have the ability to toggle between the Mac as well as Windows operating systems (OS). Well, after the installation of the Windows partition on the Mac, one can easily download the PC games while logged into their Windows OS.

Recommended- How to Optimize MacBook Pro for Gaming?

Top Steps to Download PC Games on Mac Computer

Steps-to-download-PC-games-on-Mac-computers

Step 1: Preparing the PC for Windows Partition

It is very essential to verify that your Mac has an Intel processor configuration. Most of the Mac computers were released in the year 2006 and later ones do have Intel chips designing features. However, one can surely verify this information by simply looking for an Intel sticker or directly log on into the computer, or even you can directly consult with the computer manual process.

Step 2: Built-in features

Verification of the computer that it has built-in keyboard, mouse, or even a track-pad is vital for you. A keyboard and mouse that are connected to the PC via the USB ports are well compatible.

Step 3: Working with current version

• Ensure that the Mac device is currently running an OS version of X 10.5 or later ones. If the Mac’s OS is not working on the current version, then one must upgrade their OS to its latest version as suggested by Apple Technical support team.
• Get access to the Apple menu section and then select then “Software Update” to easily check for any type of available software updates which you wish to run.

Step 4: Check for Sufficient Memory

Verify that the Mac system has enough memory to install the Windows device. At-least 16 gigabytes (GB) of available memory is needed to install the 32-bit Windows 7, and 20 GB of memory to install the 64-bit version of Windows 7.

Step 5: Utilities

• Open the “Utilities” section on the Mac device and then get access to the “Activity Monitor” section to verify the amount of Mac’s memory available.
• Obtain a Windows Mac OS installation disc which is to be installed on the Mac.
• Users are advised to buy a Microsoft Windows installation disc from Microsoft simply by visiting the “Microsoft” website

Step 6: Back-up Process

• Back up all your important data on the Mac device. While the installation of the Windows on a partition of the Mac is performed, you will see that the hard disk will be re-formatted and all your data will be erased later on.
• Using of a flash drive or an external hard drive to easily back up all your important data on the Mac is an essential process.

Mac-technical-support11

Fix your Mac device issues with our technicians who are working at Apple Mac customer support +1-855-242-5902. We deliver an exceptional level tech support services related to Mac device issues.

17Mar/17

How to Speed Up/Clean Up Your Mac?

Learn How to Speed Up/Clean Up Your Mac? MacBooks, Mac Minis, and Mac desktops all holds an amazing computing experience developed by a team of Apple organization. But as per as research conducted by a Apple MacBook Technical Support Phone Number +1-855-242-5902, these aluminum powerhouses are not any special than other personal computers and yes they have full ability to accumulate wide number of files over the years. Well, there are wide number of ways by which users can clear off the data cobwebs in their Apple device and keep it running on safe mode at much faster rates.

How to Speed Up Clean Up Your Mac

Below are The Steps Explained By MacBook Support Professionals to Speed Up Your Mac System

  • This method deals with the regular maintenance process of the system
  • Deletion of all unnecessary apps is required
  • Vacate out the trash part.
  • Make use of few essential programs like X Slimmer to easily clean up your obsolete code from app store.
  • Compress and then make an archive of your old files.
  • Cleaning up of the system logs as well as other temporary files periodically is necessary.
  • Removal of all unwanted iOS backups that are old and no longer up to date should be deleted from the system.
  • Do check your ~/Movies/, ~/Music/, and ~/Downloads/ folders and empty them if not necessary
  • Deletion of any unused files or old DMGs, iPhone software bundles (IPSW), and other such similar files is an essential job.
  • Verify all the information about your deleted application which you have deleted previously.
  • Run your Disk Utility section to easily verify and then repair them by clicking on the “permissions” tab to speed up the system.
  • Shutdown or even you can restart your computer and let it refresh itself.

Why Mac Customers Should Choose Our Services?

Our strong as well as better effort to deliver our customers a quality touched Mac tech support services are offered to them to meet the actual needs of the customer. Well, we have been chosen as one of the best Mac customer support team to solve all your unexpected issues related to Mac anytime anywhere. So, if are really in search of highly advanced level Mac tech support services, then drop us an e-mail or even you can call us at our Mac Support Toll-Free Number +1-855-242-5902 to avoid any future problem.

Mac support department is ever ready to help customers with world-class solutions delivered by our expert Apple Mac technicians. We not only resolve your problem but also we give you a complete solution to avoid such serious technical snags for future.

18Feb/17
Find IP Address

How to Find IP Address of Apple Mac?

When your Mac is connected to the internet and network as well, then it will be assigned an internal IP address which signifies its location in the local network, and an external IP, which is the exact IP address of internet connection used by you. Read this blog about How to Find IP Address of Apple Mac? To find the IP address of your Mac computer as suggested by the Online Apple Mac Technical Support team.

4 Ways to Find Your IP Address on a Mac-

4 Ways to Find Your IP Address on a Mac

Method 1: Find the External IP Address of your Mac Computer-

  • Launch the configuration page of your router.
  • Then open the status of your router. This is the IP address which is assigned to your router by your ISP.

Method 2: Finding the Internal IP (for OS X 10.5 and Newer)-

  • You need to click at the Apple icon in the top left corner of the screen.
  • Scroll down and choose “System Preferences”. Then click at Network.
  • Here choose your connection.
  • Your IP address will be shown under the status of your connection.

Method 3: Finding Your Internal IP (for OS X 10.4)-

  • First you need to click at Apple icon on top left corner of the screen.
  • Scroll down and choose “System Preferences”.
  • Choose your connection by clicking on Network.
  • The final step is to click at the TCP/IP tab. Your IP address will be displayed in settings window.

Method 4: Finding Your Internal IP By Using the Terminal-

  • Start or launch the Terminal by typing the ifconfig command.
  • Type the command ifconfig | grep “inet ” | grep -v 127.0.0.1
  • Your IP address will be shown in “inet” entry.

Why You Should Call Us?

Dial our Apple support toll-free number +1-855-242-5902 for remote online help for resolving technical issues relating to the Apple MacBook, MacBook Air, MacBook Pro, iMac, Mac mini, Safari Browser & Mac OS X.

Our MacBook Air Helpline number is available for different groups of customers using the Apple Mac.  We offer complete customer satisfaction, and have a very good track record of resolving technical issues of our customers. Call us on our toll-free number +1-855-242-5902 and will receive our online remote technical help service at highly reasonable charges.

02Feb/17
mac-data-recovery

How to Recover Accidentally Deleted Files From Trash in iMac?

Sometimes it happens that we delete some files accidentally from our iMac computer. If you are using Apple iMac then you can find the files you deleted in the trash of your iMac computer.

How to Recover Accidentally Deleted Files From Trash in iMac

The iMac users can now easily recover those files which are accidentally deleted from the iMac. For the recovery of the recently deleted item this method is very useful. If you need any type of assistance for iMac data recovery, then please contact Apple iMac Helpline Number +1-855-242-5902. You will be happy to know that the files deleted from the Trash can be recovered easily by dragging these files to your favorite location by double click on the Trash icon.

An in-built utility named Time Machine is comes with Mac OS X to make incremental backups of files in iMac. The Time Machine is comes with Mac OS X 10.5 onward. It creates a backup of all the iMac files including documents, applications, system files, and other files. The backup is created automatically by the Time Machine software. If you need technical assistance for Mac OS X Support, just contact our toll-free number +1-855-242-5902 and we will instantly help you to get out of this trouble.

Guide About Deleted Data Recovery from Emptied Trash Bin on Mac OS X-

  • To properly setup the Time Machine in the system go to System Preference > Time Machine and choose Open Time Machine Preferences.
  • Input the administrator name and password by clicking on the padlock.
    Click on the Select Disk.
  • Choose your favorite drive and click on the Use Disk.
  • When Time Machine runs for the first time then it automatically backs up the whole data stored in iMac.
  • This backup will assist you in recovery of your crucial data even if it gets permanently deleted.

Apple Technical-SupportCall Apple customer support toll-free number +1-855-242-5902 for remote online help for resolving technical issues relating to the Apple iMac. Our iMac Technical Support Number is available for different groups of customers using the Apple iMac. We offer complete customer satisfaction, and have a very good track record of resolving technical issues of our customers.

01Dec/16
Mac OS Support

Some important tips for the owners of a new Mac

Your new Mac is very simple to use and setup. You must know these basic steps if you want to make the full use of the Apple ecosystem and your new Mac. For more information, contact Mac customer support number +1-855-242-5902.

Make a backup scheme for your Mac

irrespective of the fact how much date you keep in iCloud, always backup your Mac One of the best way is to backup your Mac using Time Machine.

Sign-UP for iCloud

One of the few reasons for buying a new Mac is to get exposure and insight into the Apple ecosystem,   which is powered by iCloud syncing. You can get access to your music, movies, documents, and photos and much more by utilizing your iCloud account. By using your Apple ID, you can sign-up for the iCloud for syncing your watch OS, tv OS and iOS data.

apple-banner-inner

Sign-up for the iTunes

Your new Mac comes pre-installed with the iTunes. But if it is not installed into your new Mac, then you can also download it from iTunes store. You can keep all of your music, apps, iBooks, tv shows, movies and much more into the iTunes.  Also if you do not store your media on the new Mac, you can easily download the content you already purchased from the iTunes.

  • Setup Calendar and Email
  • Optimize your storage
  • You can use multiple options to sync with the iCloud,
  • Turn on Automatic Downloads
  • You need to properly setup automatic downloads so that your new Apple Mac will update regularly in the background.
  • Connect Printer with your new Mac
  • Download games and apps

You need to download a wide variety of apps for entertainment and productivity purpose from the Mac app store.

Setup your social media accounts on Mac

To sign-in for social media apps like Twitter and Face book, you need to click on the Users & Groups by opening the System Preferences. You also need to get acquainted with app like “Spotlight”. Call Apple Technical support Number +1-855-242-5902 for resolving any types of technical issues.

Apple Technical-Support

Dial our toll-free number +1-855-242-5902 for remote online help for resolving technical issues relating to the Apple Mac book, Mac-book Air, MacBook Pro, iMac, Mac mini, Safari Browser & Mac OS X. Our Apple technical support service is available for different groups of customers using the Apple Mac. We offer complete customer satisfaction, and have a very good track record of resolving technical issues of our customers. Call us on our toll-free number +1-855-242-5902 and will receive our online remote technical help service at very affordable charges.     

11Jul/16
Fix Sound Problem on MacBook

How to Fix Sound Problem on MacBook?

Mac systems showing sound problems are very common among the users. Without sound, how will you hear your favorite songs or how you can use voice commands to run various applications controlled by sound system on Mac? Let it fix by trying few effective troubleshooting process to restore the sound settings and other issues.

Check the Volume Control Button

The first and most common mistakes, when a user mute the volume and try to run music files or watch video that not make any noise. Volume button located on right-side of the keyboard on F11 key, press it up and if it doesn’t works then go to menu bar and move the volume slider up. If any issue, get MacBook support for online help.

How-to-Fix-Sound-Problem-on-MacBook

Check the Headphone you are plugging

Your headphone may also have some problem that can create errors or you will not able to hear the sound on your MacBook. Check whether it is not connected with your Mac, if yes, then you will be not able to hear the sound through open speaker on any Mac device.

Check System Preferences

Go into the system preferences and open sound and click on output tab and also on internal speakers. If in the system preferences output volume is muted, then uncheck the box showing mute button. And also make sure the volume key output volume slider is dragged to extreme right. Adjust these settings carefully to avoid major issues.

Adjust or Reset the SMC Service

System management controller, another important setting you need to reset for listening Mac computers sound output. This is a very important setting you should take help from tech professionals who will do this job better while troubleshooting this problem. To change first shut down your computer disconnect from power cord and wait for few seconds before restarting. Now call to MacBook support phone number +1-855-242-5902 for help.

Reset Parallel Random-Access Machine (PRAM)

You can also try another troubleshooting process that is resetting of PRAM by restarting your computer and pressing keys Command, Option, P, and R and keep them holding down until system restarts and you hear chimes sound. Keep them pressing until rings again and release to complete the PRAM reset process successfully. It will help to improve the performance of RAM and sound output of your MacBook device.